Yale Appliance
Yale Appliance is a renowned kitchen and bath appliance brand located in Dorchester, MA. They offer a range of services, including accepting various payment methods and providing private lot parking. Customers have left mixed reviews, with some highlighting efficient and professional service, while others have raised concerns about product malfunctions. Despite this, Yale Appliance has shown efforts to address customer issues and provide satisfactory solutions. From quick and efficient repairs to friendly and knowledgeable technicians, Yale Appliance strives to meet customer needs and offer a seamless appliance purchasing experience. Their commitment to customer satisfaction and quality service sets them apart in the competitive appliance market.
Yale Appliance Menu
Location
Address: 296 Freeport St Dorchester, MA 02122
Phone: (617) 379-3440
Business info
- Accepts Credit CardsYes
- Accepts Android PayNo
- Accepts Apple PayNo
- Accepts CryptocurrencyNo
- Private Lot ParkingYes
- Open to AllYes
- Dogs Not AllowedNo
- Bike ParkingYes
Last Reviews
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Author: Alina S.
What I bought: a $5000 new Thermador cooktop from the factory. What I got: A literal (contained) explosion the first time we powered it on. You would think this alone is sufficient to have this fire hazard replaced by Yale or Thermador under warranty, but you would be wrong. They sent someone to repair it, at which point we were told the motherboard was fried and needed to be replaced. 2 weeks later, the tech decided to completely disembowel every wire and magnet on my construction-debris-covered countertop. Shockingly, this did not fix the original problem, and now the cooktop also does this cool thing where it sees (and tries to heat) 4 imaginary pots and there is kitchen/construction debris INSIDE the no-longer-sealed screen. Yale's response from the "higher ups" (odd term used by the customer service rep): "Maybe that debris is not on the inside because you don't know how inside/outside of glass works. We'll try again with more parts next week." Good point Yale, sure I taught at MIT but that pesky inside/outside thing is hard, whew, glad you guys caught that. Never mind that the entire instrument is completely non-functional and possibly dangerous. Edited to say: After posting this a supervisor did get back to us and we are getting a new replacement cooktop that Yale will install. I do appreciate this, but feel they can update their processes so these situations don't happen to others. I have adjusted my rating appropriately given the rest of the experience.
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Author: Kim O.
Dorian Valentin and Jorge are very quick and efficient. They arrived on time and got the job done very quickly. They also keep our place clean. We are happy and recommend them highly.
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Author: Julia D.
The service from Yale appliance was amazing. They give you a two hour window when they would arrive , they also gave you a tracker to watch where he is On his route . Mike was a very professional he fix what was broken. made an appointment to bring back the part. I really feel strongly that this would be a good pattern for other companies to adopt. I could not be more pleased with the service. !! Thank you For not making me wait a whole day to get my washing machine serviced !
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Author: Annie P.
Great experience! Both GE Dryer and Washer broke about a week apart. We had purchased a 5 year warranty with both. I would highly recommend the extended warranty when you purchase. From scheduling the appointments, to the text confirmations to way cool Dylan the awesome tech who diagnosed the problem with both. Dryer was fixed with a couple replacement parts he had in the truck. Washer part needed to be ordered. We made an appointment with him that day to have the new part installed when it arrives. Dylan went above and beyond! Yale services all the appliances you purchase from them, which is a HUGE BONUS. They know how to service the products they sell and they stand behind their appliances. Yale will always be our choice.